Step by step
Download the invoice from SimplyBook.me
Open Plans&Prices in the paying account.
Choose Payment history and find the payment in History.
Use Download invoice in the last column for that payment.
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Older documents
Where historical invoices are stored
Plans&Prices → Payment history → History
Missing evidence
What to do if an invoice is missing
Contact support for older payments or records with no Download invoice button.
Troubleshooting
Common retrieval problems
- Invoice emails go to the company email or the separately configured Invoice email.
Reconciliation
Match the invoice to a card or bank charge
- Match the subscription payment rather than a customer's appointment payment.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.