Step by step
Download the invoice from Sprout Social
Sign in to the Sprout Social account with billing permission.
Open account settings and select Billing.
Locate the invoice by billing date and subscription period.
Download the invoice for reconciliation.
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Older documents
Where historical invoices are stored
Sprout Social account settings > Billing
Missing evidence
What to do if an invoice is missing
Ask the Account Owner to grant Manage Billing, then check whether the account uses contract invoicing through a separate recipient.
Troubleshooting
Common retrieval problems
- A user has product permissions but not Manage Billing.
- The invoice belongs to a separately billed account group.
Reconciliation
Match the invoice to a card or bank charge
- Match account, invoice period, users or profiles, currency, and total.
- Check seat and add-on changes when the renewal differs from the expected amount.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.