Step by step
Download the invoice from Storydoc
Sign in to Storydoc and select Workspace in the left menu.
Open Billing History to find past payments.
Use the download link beside the payment to save its invoice PDF.
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Older documents
Where historical invoices are stored
Workspace → Billing History
Missing evidence
What to do if an invoice is missing
Paddle issues the billing documents and emails receipts; VAT adjustments must be handled with Paddle.
Troubleshooting
Common retrieval problems
- Paddle issues the billing documents and emails receipts; VAT adjustments must be handled with Paddle.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Storydoc charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.