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Billing guide availableVerified October 16, 2026

Manual billing workflow

How to find and download Sunsama invoices

Open Settings → Billing → Manage Billing to enter the customer portal and download previous invoices, including when an old email download link has expired.

Step by step

Download the invoice from Sunsama

  1. Open the Sunsama account or shared workspace responsible for the charge.

  2. Go to Settings → Billing.

  3. Select Manage Billing to open the customer portal.

  4. Find the past invoice and download its document.

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Older documents

Where historical invoices are stored

Settings → Billing → Manage Billing customer portal.

Missing evidence

What to do if an invoice is missing

Use the portal if a previous invoice link has expired. For a shared workspace, ask the admin who pays for its accounts.

Troubleshooting

Common retrieval problems

  • A shared workspace is billed to one admin; individual members are not billed separately within that workspace.

Reconciliation

Match the invoice to a card or bank charge

  • Keep the workspace identity with the invoice when one payment covers several users.

Verification

Sources and review date

Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Sunsama: official billing help ↗official