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Billing guide availableVerified October 22, 2026

Manual billing workflow

How to find and download Sync AI invoices

Find your Sync AI invoice through Billing subscription → Manage Billing → Invoice history. Find the invoice under Invoices or Billing History and download its PDF.

Step by step

Download the invoice from Sync AI

  1. Open sync.so/billing/subscription while signed in.

  2. Choose Manage Billing in the top-right corner to open Stripe.

  3. Find the invoice under Invoices or Billing History and download its PDF.

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Older documents

Where historical invoices are stored

Billing subscription → Manage Billing → Invoice history

Missing evidence

What to do if an invoice is missing

This guide covers the Sync video platform at sync.so, not Sync.com storage. For a missing invoice, support requests its approximate date and amount.

Troubleshooting

Common retrieval problems

  • This guide covers the Sync video platform at sync.so, not Sync.com storage. For a missing invoice, support requests its approximate date and amount.

Reconciliation

Match the invoice to a card or bank charge

  • Compare the document date, amount, and currency with the Sync AI charge. Check payment status separately from the invoice issue date.

Verification

Sources and review date

Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Sync AI: official billing help ↗official