Step by step
Download the invoice from Sync.com
Sign in to the Sync.com web panel and open Settings.
Choose Account & billing, then Manage Subscription.
Open Billing History and use Download next to the invoice.
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Older documents
Where historical invoices are stored
Settings → Account & billing → Manage Subscription → Billing History
Missing evidence
What to do if an invoice is missing
Use the web account's subscription controls rather than the desktop file-sync application.
Troubleshooting
Common retrieval problems
- Use the web account's subscription controls rather than the desktop file-sync application.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Sync.com charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.