Step by step
Download the invoice from tl;dv
Open Account & Billing in tl;dv.
Choose Billing information to open Stripe's billing portal.
Scroll to Invoice history and download the relevant invoice.
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Older documents
Where historical invoices are stored
Account & Billing → Billing information → Invoice history
Missing evidence
What to do if an invoice is missing
Customers who canceled and moved to Free lose access to Account & Billing and need support for past invoices. Invoice details cannot be changed retroactively.
Troubleshooting
Common retrieval problems
- Customers who canceled and moved to Free lose access to Account & Billing and need support for past invoices. Invoice details cannot be changed retroactively.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the tl;dv charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.
- tl;dv: official billing help ↗official