Step by step
Download the invoice from TrainerPlan
Open My Profile, then Billing in the web app.
Enter accurate billing details and a VAT number if you have one; this enables Billing History.
Download the PDF under Subscription Invoices, or request it from support if the self-service history is unavailable.
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Older documents
Where historical invoices are stored
My Profile → Billing → Billing History
Missing evidence
What to do if an invoice is missing
Without a VAT number, request invoices from support. Monthly history covers this and the previous quarter; annual history covers this year. Apple and Google purchases are excluded.
Troubleshooting
Common retrieval problems
- Without a VAT number, request invoices from support. Monthly history covers this and the previous quarter; annual history covers this year. Apple and Google purchases are excluded.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the TrainerPlan charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.