Step by step
Download the invoice from Trainual
As a Billing Admin, expand Account and open Billing.
Select Payment information and match the bill date and value.
Use Download in the Receipt column, then download the receipt or invoice from the Stripe tab.
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Older documents
Where historical invoices are stored
Account → Billing → Payment information
Missing evidence
What to do if an invoice is missing
Accounts created before July 28, 2025 have a different billing-history experience; Trainual directs those customers to support.
Troubleshooting
Common retrieval problems
- Accounts created before July 28, 2025 have a different billing-history experience; Trainual directs those customers to support.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Trainual charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.