Step by step

Download the invoice from Trello

Identify the Trello Workspace that owns the paid subscription.
For centralized billing, sign in to admin.atlassian.com/billing as a Billing Admin and select Invoices.
For legacy billing, select the Trello logo, choose the Workspace in the sidebar, and open Billing.
Find the charge in the invoice or billing-history list and open or download the document.

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Older documents

Where historical invoices are stored

Centralized billing: admin.atlassian.com/billing > Invoices. Legacy billing: Trello Workspace > Billing > Billing history.

Missing evidence

What to do if an invoice is missing

Check whether the Workspace uses centralized or legacy billing. Workspace admin and Billing Admin are separate roles, so a Workspace admin may need the Billing Admin to retrieve a centralized invoice.

Troubleshooting

Common retrieval problems

The user is a Trello board admin but not an Atlassian Billing Admin.
A legacy Trello subscription is searched for in a different Atlassian billing account.

Reconciliation

Match the invoice to a card or bank charge

Match billing account, Trello subscription, invoice number, currency, and total.
Review user-tier changes and prorations during migrations or renewals.

Verification

Sources and review date

Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.