Step by step
Download the invoice from Uptime.com
Sign in as the Account Owner or an Administrator.
Open Settings, Billing & Subscriptions, then Invoices.
Choose the invoice download icon, then Print Invoice and Save as PDF.
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Older documents
Where historical invoices are stored
Settings → Billing & Subscriptions → Invoices
Missing evidence
What to do if an invoice is missing
Invoice emails include an HTML invoice and a PDF attachment; other account roles cannot access the invoice page.
Troubleshooting
Common retrieval problems
- Invoice emails include an HTML invoice and a PDF attachment; other account roles cannot access the invoice page.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Uptime.com charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.