Step by step
Download the invoice from Visme
Open the account-name menu in the upper-right corner and choose Billing.
In Billing & History, use the calendar control to set the payment date range.
Locate the charge using its date, amount, status, or type.
Use the receipt's View or Download action.
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Older documents
Where historical invoices are stored
Account menu → Billing → Billing & History.
Missing evidence
What to do if an invoice is missing
Expand the date range first: the default view shows only 30 days. Then confirm the paying account.
Troubleshooting
Common retrieval problems
- A recent-date filter can hide a valid older payment without meaning the receipt was deleted.
Reconciliation
Match the invoice to a card or bank charge
- Check payment status as well as amount before treating a history entry as a completed charge.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.
- Visme: official billing help ↗official