Step by step
Download the invoice from When I Work
Sign in as an admin on the web and open Account & Billing.
Scroll to Purchase History and locate the card transaction.
Use the download icon in its Actions section to save the invoice.
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Older documents
Where historical invoices are stored
Account & Billing → Purchase History
Missing evidence
What to do if an invoice is missing
Invoice history is available to admins on the web. Email copies go to the address listed in Update Billing Info.
Troubleshooting
Common retrieval problems
- Invoice history is available to admins on the web. Email copies go to the address listed in Update Billing Info.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the When I Work charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.