Step by step
Download the invoice from Box
Sign in to Box as the Account Administrator.
Open app.box.com/billing.
Find Billing History and enable the option to create an invoice folder.
Confirm the change.
Return to All Files and open Invoices from Box.
Select the required invoice and download it for reconciliation or manual upload.
Make next month easier
Still chasing software invoices every month?
Billproof is building one place to keep software billing evidence together and track what’s missing. Join early access to help shape the invoice workflow.
Older documents
Where historical invoices are stored
The Invoices from Box folder contains past and future invoices after the administrator enables it.
Missing evidence
What to do if an invoice is missing
Allow up to 24 hours after processing, verify that the folder was enabled by the Account Administrator, and contact Box Billing Support with the account or invoice number if it still does not appear.
Troubleshooting
Common retrieval problems
- A managed user is trying to access administrator-only billing settings.
- The invoice folder has not yet been enabled.
- The invoice is still within Box's stated 24-hour delivery window.
- The user is searching ordinary folders without opening Invoices from Box.
Reconciliation
Match the invoice to a card or bank charge
- Use the invoice period and total to match the payment.
- For credit-card accounts, compare the invoice's billed amount with the card transaction.
- For check, wire, or ACH accounts, reconcile the amount due and payment date separately.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.