Step by step
Download the invoice from FullStory
Identify the paying FullStory account and whether it pays by credit card or by invoice.
For card billing, open Settings > Account Management > Subscription and find Invoices below the plan details.
If Umbrella Management is enabled, use Settings > Umbrella > Manage for invoice details and history.
Choose View Invoice and use the print option to save a PDF.
For an account that pays by invoice, request the document from FullStory Accounts Receivable at ar@fullstory.com.
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Older documents
Where historical invoices are stored
Subscription > Invoices for card billing; Umbrella > Manage for Umbrella accounts; Accounts Receivable for invoice-paying customers.
Missing evidence
What to do if an invoice is missing
Confirm Admin or Umbrella Manager access and the paying account. FullStory directs invoice-paying customers to ar@fullstory.com for copies.
Troubleshooting
Common retrieval problems
- Umbrella billing history is being searched for in the Subscription tab.
- An invoice-paying customer expects the credit-card billing workflow.
Reconciliation
Match the invoice to a card or bank charge
- Match the paying account, service period, invoice total, and currency.
- Check the purchase order or subscription details when more than one FullStory account is used.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.
- Where can I find my invoice? ↗official