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Billing guide availableVerified October 16, 2026

Manual billing workflow

How to find and download Help Scout invoices

Open Your Plan from the avatar menu, choose Invoices, and download a PDF for the relevant payment.

Step by step

Download the invoice from Help Scout

  1. Open your avatar menu and select Your Plan.

  2. Choose Invoices in the Plan Overview sidebar.

  3. Find the payment, use View to inspect it, then Download for the PDF.

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Older documents

Where historical invoices are stored

Your Plan → Invoices

Missing evidence

What to do if an invoice is missing

Ask the Account Owner or billing contact for a copy; zero-due invoices remain available in the portal.

Troubleshooting

Common retrieval problems

  • Invoice details reflect the contact information when the invoice was generated.

Reconciliation

Match the invoice to a card or bank charge

  • Reconcile the amount due and paid; a zero-due invoice is not evidence of a new bank charge.

Verification

Sources and review date

Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Help Scout: official billing help ↗official