Step by step
Download the invoice from Intercom
Sign in to the Intercom workspace that incurred the charge.
Open Settings, then Subscription and Billing.
Select Invoices at the top of the billing page.
Locate the invoice by billing period and amount.
Select Download Invoice.
If you lack access, ask an admin to grant Full Permissions or download and securely share the file.
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Older documents
Where historical invoices are stored
Settings > Subscription > Billing > Invoices.
Missing evidence
What to do if an invoice is missing
Confirm the correct workspace and Full Permissions role, check the billing-contact notification, and ask a workspace admin to retrieve the document because Intercom support will not disclose account invoices to unauthorized users.
Troubleshooting
Common retrieval problems
- The billing contact expects the email itself to contain the document.
- The teammate lacks Full Permissions.
- The invoice belongs to another Intercom workspace.
- A refund receipt or offsetting invoice is expected even though Intercom does not issue one in the documented scenarios.
Reconciliation
Match the invoice to a card or bank charge
- Separate fixed subscription charges from additional usage charges.
- Match invoice total, billing period, and workspace before relying on the payment date.
- For refunds, retain the bank-statement refund entry because Intercom documents it as the proof of refund.
Verification
Sources and review date
Last verified August 28, 2026. If the vendor portal has changed, use the linked official documentation.