Current Billproof support
What Billproof supports today
Billproof does not currently offer direct Intercom invoice retrieval. You can still build a reviewable record by forwarding invoice email or uploading the original document.
Document retrievalPartial
NormalizationPartial
Transaction matchingPartial
Invoice retrieval
Where Intercom provides invoices
Settings > Subscription > Billing > Invoices.
Ways to retrieve records today
For step-by-step instructions, use the Intercom invoice retrieval guide.
Access controls
Authentication and permissions
- OAuth
- Not used for this workflow
- API token
- Not used for this workflow
- Browser session
- Required for portal access
- Required role
- Workspace teammate with Full Permissions or an admin
Vendor evidence
Available billing and document data
This table describes data documented by the vendor. It does not imply that Billproof retrieves every field directly.
| Billing capability | Vendor availability | Evidence note |
|---|---|---|
| Account discovery | Not documented | No verified detail is available yet. |
| Billing history | Documented | The Invoices tab contains a list of workspace invoices. |
| Invoice metadata | Documented | No verified detail is available yet. |
| Invoice PDF | Documented | Intercom documents a Download Invoice action for PDFs. |
| Credit notes | Partial | Refund and forgiven-invoice evidence has documented limitations. |
| Line items | Documented | No verified detail is available yet. |
| Usage data | Documented | The current billing-period view includes additional usage charges. |
| Subscriptions | Documented | No verified detail is available yet. |
| Payment method | Documented | No verified detail is available yet. |
Normalized record
Fields Billproof can normalize
- vendor_name
- invoice_number
- invoice_date
- due_date
- billing_period
- subscription_charges
- usage_charges
- line_items
- subtotal
- tax
- total
- currency
- payment_status
Known boundaries
Limitations
- No direct Intercom billing connection is available in Billproof.
- A billing email is a notification; the user must sign in to view and download the invoice.
- Intercom does not provide receipts for refunds and does not issue offsetting invoices for forgiven invoices.
Primary evidence
Sources
Last verified August 28, 2026. Vendor interfaces and billing policies can change.