Current Billproof support
What Billproof supports today
Billproof does not currently offer direct Zendesk invoice retrieval. You can still build a reviewable record by forwarding invoice email or uploading the original document.
Document retrievalPartial
NormalizationPartial
Transaction matchingPartial
Invoice retrieval
Where Zendesk provides invoices
Admin Center > Account > Billing > Invoices.
Ways to retrieve records today
For step-by-step instructions, use the Zendesk invoice retrieval guide.
Access controls
Authentication and permissions
- OAuth
- Not used for this workflow
- API token
- Not used for this workflow
- Browser session
- Required for portal access
- Required role
- Account owner or billing admin
Vendor evidence
Available billing and document data
This table describes data documented by the vendor. It does not imply that Billproof retrieves every field directly.
| Billing capability | Vendor availability | Evidence note |
|---|---|---|
| Account discovery | Not documented | No verified detail is available yet. |
| Billing history | Documented | Admin Center lists the latest invoices. |
| Invoice metadata | Documented | The list includes date, number, amount, due date, and payment status. |
| Invoice PDF | Documented | Invoice detail includes Download PDF. |
| Credit notes | Documented | Invoice transactions can include credit memos, refunds, and write-offs. |
| Line items | Documented | No verified detail is available yet. |
| Usage data | Unknown | No verified detail is available yet. |
| Subscriptions | Documented | No verified detail is available yet. |
| Payment method | Unknown | No verified detail is available yet. |
Normalized record
Fields Billproof can normalize
- vendor_name
- invoice_number
- invoice_date
- due_date
- billing_period
- payment_status
- line_items
- payments
- credit_memos
- refunds
- write_offs
- subtotal
- tax
- total
- currency
Known boundaries
Limitations
- No direct Zendesk billing connection is available in Billproof.
- Only the account owner and billing admins can access invoice tasks.
- For a canceled account, the account owner must request invoices from Zendesk Customer Support.
Primary evidence
Sources
Last verified August 28, 2026. Vendor interfaces and billing policies can change.